Refund policy

Return & Refund Policy- Crafty Mom Creations

At Crafty Mom Creations, each item is handmade and customized with care specifically for your order. Because of the personalized nature of our products, we have the following policy in place

Custom & Personalized Items

All custom and personalized items are final sale. We do not offer refunds, returns ,or exchanges on custom orders unless the items arrives damaged or incorrect.

Other Issues (Damaged or Incorrect Items)

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at craftymomcreations.co@gmail.com

Please Include:

Your order Number
Clear Photos of the items and packaging

We will review your request and ,if approved, offer a replacement or store credit.

Turn Around Time

All items are made to order. Our current processing time is 7-14 business days (not including shipping time.) This may vary during holidays or high value periods.

Shipping

Once your order has shipped, we are not responsible for delays caused by the shipping carrier. Please Ensure your shipping address is correct at check out as we are no responsible for orders shipped to incorrect addresses provided by the customer.

Cancellations

Orders may be canceled within 24 hours of purchase only. After this time, your order may already be in production and cannot be canceled.

Non-Returnable Items

The following items cannot be returned or refunded: